1 Call Plus
Affordable maintenance plans
Receive the benefits of your very own IT department without the overhead of payroll!
Computer systems have developed into a daily part of our business operations and maintaining those systems is essential to prosperity and growth. 1 Call Service has a better way…and we have been doing it for over 20 years.
The 1 Call Plus “Easy Choice”
Our network maintenance provides regularly scheduled on-site network maintenance, monitoring management, support, training and consulting to maintain your network and computers. We understand your need for experienced professionals to provide an encompassing solution to desktop, laptop, tablet, network, Internet and user training needs. By working side by side in your office we are much more effective than the competition.
Superior Benefits
- No overhead associated with maintaining your IT department
- Year round service prevents network problems
- Eliminate unexpected service call charges
- Dedicated and experienced staff working to strengthen your business
- Technicians dedicated to your account
Not Your Standard IT Maintenance Checklist!
Perform continuous management and monitoring of the corporate office computer equipment.
Answer user questions, provide available information requested by users and troubleshoot user-related problems.
Coordinate, investigate and document resolution of server system problems.
Vendor management acting as liaison between users and outside vendors. We speak their language.
Support local users including data backup, spyware and virus problems.
Perform additions/changes/deletions as requested by local administrators.
Check backup logs noting errors, if any.
Periodically check backup media and verify restore process.
Restore applications or available data if requested by administrators.
Ensure mail is routing properly and check for dead mail.
Ensure server databases are replicating as scheduled.
Manage server logs for communication problems.
Monitor servers disk space usage.
Perform operating system disk checks.
Reboot servers to de-fragment memory pools.
Identify and archive old data as required.
Perform hardware diagnostics and inspections on system hardware.
Perform workstation maintenance to include hard disks. memory and disk space.
Periodically scan and defrag workstation hard drives.
Install updates.
Check for spyware.
Check for malware.
